Question 1

How do I place an order?

Accepted Answer

Browse our collections, select your size and colour, then add the item to your cart. Proceed to checkout, fill in your delivery details, and complete payment. You will receive a confirmation email within minutes.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe, Paytm), net banking, and TatiAssam gift cards.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 5–7 business days across India. Express delivery (2–3 business days) is available for most pin codes at an additional charge.

Question 4

Can I return or exchange a product?

Accepted Answer

Yes! We offer hassle-free returns within 7 days of delivery for unworn, unwashed items with tags intact. Exchanges can be arranged for size or colour differences.

Question 5

Are your products genuinely handwoven?

Accepted Answer

Absolutely. Every product on TatiAssam is handcrafted by verified artisan partners in Assam. We conduct regular audits to ensure authenticity.

Question 6

How do I care for my Assamese silk garment?

Accepted Answer

We recommend dry cleaning or gentle hand washing in cold water with mild soap. Avoid direct sunlight when drying, and store in a breathable cotton bag to preserve the fabric.

Question 7

Do you ship internationally?

Accepted Answer

Yes! We ship to select countries. International delivery takes 10–15 business days. Please note that customs duties and taxes in the destination country are the buyer's responsibility.

Question 8

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive an email with a tracking link. You can also visit our Track Order page and enter your order ID.

Question 9

Can I customise an order?

Accepted Answer

Yes, for bulk or custom orders (embroidery, specific dimensions, colour variations) please reach out via our Contact page with your requirements.

Question 10

What if my item arrives damaged?

Accepted Answer

We're so sorry if that happens! Please email us at support@tatiassam.com within 48 hours with photos of the damage and we will arrange a replacement or full refund immediately.

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